Customer Success Stories

CentreStack customer service is really good. They use electronic ticketing, which is what we prefer. To be transparent, in the 3 years since we rolled out CentreStack, we have had very few issues, which speaks volumes to the quality of their solution.

We have a financial advisor franchise customer. They are a small office and don’t justify having a server. But in this case, we were able to use the CentreStack solution to use a cloud-based server. Getting their corporate IT department’s approval was difficult - they checked everything out, and CentreStack was approved as compliant because the data was secure.

Franklyn (CentreStack/Gladinet co-founder) is a wealth of knowledge. He definitely wants to help make sure that we, as a company, are successful with his product. He seems most interested in making us success.

Now we can go to any healthcare provider in the Netherlands and say ‘this is all functioning according to Dutch healthcare regulations.

They didn’t have to do that (help us recover data).They went the extra mile; they brought development in, senior technical resources, and said, ‘Let’s try to figure out a way that we can save this for you.

It’s really easy for my users. I can just tell clients, go to your “M” folder, all your files are there. They just get it. They can also download the app on any mobile device - it’s just really simple to set up and to use. It's also easy to manage and easy to sell.

Our environment is pretty complex and not your standard environment. Any time we run into an issue or configuration question, and if we need to talk directly to development, they are just all over it. My engineers love those guys.

The primary competition is Dropbox, OneDrive or SharePoint out of Office 365. But they don’t really match up to what CentreStack does. I think CentreStack is far superior because of all the capability of sharing and syncing.

I’ve had a great experience with CentreStack customer service. They are really responsive, even at night. They always get things sorted out.

CentreStack is the best file server replacement solution on the market. They aren’t just leading the market, but they basically created a new market - none of the other products can do the things that I can do with CentreStack.

I get regular emails and phone calls that simply say, ‘How are things going? How can we help you to grow the business?’ They have been extremely responsive any time there are support issues and with feature additions.

The biggest highlight has been the response time. Any time we report either issues or feature requests, I would say 75% of the time, either the fix or the feature is added within the week. There are weekly updates; they are smooth and easy. The response time of the development team has been astounding.

The greatest benefit for our clients is the ability to share files securely and access those files from anywhere. The greatest benefit for us is that it is a very good income stream. We have grown our revenue by roughly 5% with CentreStack.

Working with the support team has been great. They have a support person based in our time zone. If we have a problem we can always step through it and get to the solution.

We have been in this business since the early 90s. We really took the time to evaluate our solution and CentreStack was the best choice for us.

CentreStack is familiar; the interface is easy to adapt to. Our clients can see all of their files as they typically access them. They are using cloud storage the way they typically stored files with their old file system.

CentreStack is a great solution. As I work with it more, I am starting to really grasp what it can do so I can push the product. Soon I will be making more money from it and giving all of my customers a really great product to use.

CentreStack customer service has been fantastic. When we do run into issues they are very responsive, and they have been able to resolve any issues very quickly.